خرید و دانلود نسخه کامل کتاب Eye on Management: Step-by-step guide to optometry’s most common staff management challenges

One of the greatest challenges for optometry practice owners is staff management, yet a well-managed team is often the difference between success and mediocrity in practice ownership. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. My name is Dr. Steve Vargo. I am a full-time practice management consultant with IDOC. Having done hundreds of consultations with optometry practices on staff management issues, I’ve seen countless owners and managers struggle to lead and manage employees – leading to a practice that consistently underperforms. Anyone can improve in these areas, but you first have to understand the proven, tested fundamentals. This book teaches you how to avoid the common mistakes and do everything right the first time. Written in story format, this book includes material on increasing employee engagement, encouraging innovation and initiative, helping team members optimize their talents, improving outcomes, and distinguishing oneself as a leader. Here’s what’s in the book: Chapter One: Managing Attitudes Chapter Two: Managing Performance Chapter Three: Managing Interpersonal Communication Chapter Four: Managing Workplace Conflict Chapter Five: Managing Superstars Chapter Six: Managing Associate ODs Chapter Seven: Managing Change